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It's showing a double picture, Samsung un40D6000SFXZA, Yes,

Customer Question
It's showing a double...

It's showing a double picture

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung un40D6000SFXZA

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue with your UN40D6000SFXZA? What happened right before this?

Couple weeks

Submitted: 4 months ago.Category: TV
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Answered in 3 minutes by:
3/19/2018
TV Technician: Anthony_Infotech, Technician replied 4 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,381
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

If you press the menu button of the sets OWN remote control is the menu double too please?

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Customer reply replied 4 months ago
I had to change the battery, but I answered yes
TV Technician: Anthony_Infotech, Technician replied 4 months ago

OK its likely to be a problem with the t-con board this board drives the LCD panel itself and is likely to need to be replaced,cost of board is around $80,if you want to replace this as a DIY please let me know i will provide all the necessary info to do that, let me know what you think so far

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Customer reply replied 4 months ago
Ok let's fix the problem
TV Technician: Anthony_Infotech, Technician replied 4 months ago

OK but first please could you try another input like a DVD player or similar and let me know if it behaves the same ,also if you could send me a couple of photos one of the picture and one with the sets own menu up that will verify for sure what i am thinking you do this by using the "add files" button

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Customer reply replied 4 months ago
No I would need someone (tech) to make the repair
TV Technician: Anthony_Infotech, Technician replied 4 months ago

I see OK well you can use either of these two links to find an approved tech in your area www.tvrepairpros.com or www.tvrepairman.com

Let me know if you need more help, if you are happy with my responses here please let me know thanks

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

A positive rating at this point is welcome of 5 stars hopefully with the rating bar of stars at the top of the page thank you,the site will then release a payment to me thanks again,note question remains open for 30 days
Anthony

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Anthony_Infotech
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Category: TV
Satisfied Customers: 16,381
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Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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