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The device that turns on the TV ( the little black box)

The device that turns...

The device that turns on the TV ( the little black box) doesn't work. I have to to the reset button.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Model # c51-700, I have to go down stairs to find the make.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No everything is fine, except this one device. It did it the first day if installation and I had to call the installer back to fix it and that when I find out about the reset.

Technician's Assistant: How long has this been an issue with your C51-700? What happened right before this?

Since I started Direct TV a couple of years at least. Nothing happened before this.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

That's it I guess.

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Answered in 6 hours by:
3/19/2018
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,336
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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How old is your c51-700 box?

Have you tried asking Direct TV for a replacement?

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Customer reply replied 3 months ago
thanks but I got a new one

Glad to hear you got it sorted!

Have a great day,

Pete.

Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,336
Experience: Over 16 years of experience installing and repairing electronics.
Verified
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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