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I have a a Samsung tv. Not sure of the model, and I’m

Hi, I have a...

Hi, I have a a Samsung tv. Not sure of the model, and I’m looking to connect a Sanyo DVD player to it, but am unable to use the remote t o get to the dvd icon. Can u help me

Technician's Assistant: What is the model of your TV?

Where do I find that info?

Technician's Assistant: The TV Technician will be able to walk you through that. What menu options can you access, if any?

Im using my Xfinity remote: tv,hdmi1, screen mirroring

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not sure what tv expert needs.

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Answered in 4 hours by:
3/19/2018
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 19,718
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Can you see the model number on the rear of the TV?

Or can you see a model number on the remote?

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Customer reply replied 1 month ago
Please call. No number visible o remote . Tv on wall mount. Unable to pull pull tv off the wall.
Customer reply replied 1 month ago
Pete., I have wires attached to the wall mount , but but the colors exceed the new Sanyo dvd unit I just purchased. How do we proceed for connection?

You can ignore any automated phone call offers that may pop up - they are sent automatically by the site and not by me.

Can you see a model number on the remote?

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Customer reply replied 1 month ago
bn59-01178w

Ensure the DVD player is connected and powered on, then press the SOURCE button near the top of your remote control repeatedly until you see the DVD screen displayed.

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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Customer reply replied 1 month ago
Stand by
Customer reply replied 1 month ago
Which remote? I have Xfinity remote which gives me a choice for, “tv input”. Will not light up av
Customer reply replied 1 month ago
Option.
Customer reply replied 1 month ago
Unable to use Samsung remote...only Xfinity remote. Which will not let me access dvd option.
Customer reply replied 1 month ago
I can get “component” on Xfinity remote. Wires won’t work with Sanyo unit

The bn59-01178w remote.

Can you use the bn59-01178w remote to change source?

If not, try pressing the input/source button on the TV's control panel.

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Customer reply replied 1 month ago
No . I do not know where tv control panel is. 60 “ tv is already wall mounted.

Where is the bn59-01178w remote control?

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Customer reply replied 1 month ago
In my hand. However, this remote does not control tv. Xfinity remote controls tv & will not access dvd icon on Samsung,

The bn59-01178w is a Samsung remote control. Why does it not control the TV? What does it belong to?

Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 19,718
Experience: Over 16 years of experience installing and repairing electronics.
Verified
Pete and 87 other TV Specialists are ready to help you
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Phone call session started
Customer reply replied 1 month ago
Can u call me?(###) ###-####

Yes but does the bn59-01178w remote work for the TV? Without using it or the control panel buttons on the TV you will not be able to change the input source - the Xfinity remote will not work.

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Customer reply replied 1 month ago
Let’s quit. Tx Pete.

ok

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Pete
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 19,718
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Experience: Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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