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I have a Vizio TV Model: M551d-A2 And a Visio 5.1 Sound Bar:

Customer Question
I have a Vizio...

I have a Vizio TV Model: M551d-A2
And a Visio 5.1 Sound Bar: Model: S4251w-B4

Technician's Assistant: Who makes your speaker or sound system?

Vizio

Technician's Assistant: What have you tried so far with your sound system?

Both my vizio and DirecTV remotes move the volume lights on the soundbar but no sound emits

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

An optical cable connects

Submitted: 1 month ago.Category: TV
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Answered in 1 minute by:
3/19/2018
TV Technician: Aric, Technician replied 1 month ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,665
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 1 month ago

Was this working before and stopped? Or is this the first time setting it up please...

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Customer reply replied 1 month ago
Worked in past. Not sure when it stopped as tv speakers were turned on
TV Technician: Aric, Technician replied 1 month ago

I'm not available by phone. The website sends that offer without my consent. What do you mean "as tv speakers were turned on"?

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TV Technician: Aric, Technician replied 1 month ago

Elaborate on this please: " it stopped as tv speakers were turned on"

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Customer reply replied 1 month ago
My tv has imbedded speakers. At some time they were turned back on. I noticed the sounbar wasn’t working when surrounded sound was missing
TV Technician: Aric, Technician replied 1 month ago

So right now, is there ANY sound at all- be it from the TV speakers OR the soundbar? I'm simply trying to determine if your programming is silent right now....

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Customer reply replied 1 month ago
I have checked the op. Cable connections
TV Technician: Aric, Technician replied 1 month ago

I read that above....

So right now, is there ANY sound at all- be it from the TV speakers OR the soundbar? I'm simply trying to determine if your programming is silent right now....

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TV Technician: Aric, Technician replied 1 month ago

Are the TV's built in speakers working "right now" or is everything dead silent please??

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Customer reply replied 1 month ago
Tv sound is good from vizio remote. DirecTV remote cannot control Tv volume. That also needs to be fixed
TV Technician: Nathan, Installer replied 1 month ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 28,949
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello and sorry to hear you're having trouble,

Are you able to get sound out of the soundbar from anything at all, even a phone/tablet via bluetooth or the aux connections?

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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
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Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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