TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a Samsung 32" Smart TV model UN32EH5300FXZA. I set…

I have a Samsung 32"...
I have a Samsung 32" Smart TV model UN32EH5300FXZA. I set the password ***** prevent anyone from messing with the settings. That was a few years ago. Now my network settings have changed so I need to get into my settings on the TV. But, I don't have a clue what the password ***** set back then is. I've tried everything that I can think of. Nope.
I talked to Samsung support awhile back to see if there is a way to reset the password ***** bypass it. They said no. The tv is registered with them. I am the original owner and registered it with the serial number the day I bought it.
Is this true that there is no way of resetting or bypassing the password? There has to be a workaround or something, isn't there?
How about a crowbar type of thing? I don't care if it leaves it with the password ***** unuseable. As a matter of fact, I would prefer it was that way.
Show More
Show Less
Ask Your Own TV Question
Answered in 11 hours by:
3/19/2018
Electrotech2017
Electrotech2017, Technician
Category: TV
Satisfied Customers: 249
Experience: Audio & Video Technician
Verified
Hi and welcome to JustAnswer; an independent site with members providing product information, repair tips and technical assistance as a form of paid Q & A service.
My name Martin and I'll be assisting you with your question regarding your Samsung TV
I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.
Ask Your Own TV Question
What you can try is a Factory reset. Which goes as follow.
Turn TV off
Push on the remote the following button in that sequence relatively quickly "Mute" , "1" , "8" , "2" and "Power". After that the factory mode screen should appear on your screen after about 10s. If not turn it off again and try again. If you see the Factory mode screen, then press the "Ok" ( located in between the arrows up,down,left,right). The top left corner should say now Factory reset. Then press the "Ok" twice. The TV should turn off. If not and the TV has a blue screen just unplug the power cord and plug it back in. Now the TV should come up with the initial setup screen when you purchased the TV. Now just set it back up and you should be good to go. Let me know if you have any further questions. Thanks
Ask Your Own TV Question
Customer reply replied 1 month ago
Thank you Martin for your answer. I'm just now checking for my answers on justanswer.com.
It's been a long, hard day and evening.
But, here I am.
I will try the Factory Reset right now and be back to let you know how it goes.
Thanks!
You are very welcome. Good luck
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as it is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied.
Ask Your Own TV Question
Good morning, please let me know if you have any other questions. Thanks. Have a great day
Electrotech2017
Electrotech2017, Technician
Category: TV
Satisfied Customers: 249
Experience: Audio & Video Technician
Verified
Electrotech2017 and 87 other TV Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Electrotech2017 Your Own Question
Electrotech2017
Electrotech2017
Electrotech2017, Technician
Category: TV
Satisfied Customers: 249
249 Satisfied Customers
Experience: Audio & Video Technician

Electrotech2017 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Smart TV UN55D8000 and it has the capability to
I have a Smart TV UN55D8000 and it has the capability to hook to wifi but it says it needs LAN connection and I don't know how to do that.Cn you help me? … read more
Harry
Harry
1,418 satisfied customers
Trying to play Pandora on my smart tv but it does not
Trying to play Pandora on my smart tv but it does not recognize or accept my password … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a smart TV that wont respond to the remote. The
I have a smart TV that wont respond to the remote. The remote works on both of my other Visio TVs. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have an Insignia TV, model #32D120A13. Is this a smart TV?
I have an Insignia TV, model #32D120A13. Is this a smart TV? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
Y Smart TV (Vizio) says that it is not connected to the
y Smart TV (Vizio) says that it is not connected to the inertnet. the internet is working on other products in the home. How do I reconnectM … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am trying to activate pandora on my Samsung smart tv and
I am trying to activate pandora on my Samsung smart tv and get an error code saying the device does not support the current audioc … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
It is a smart Tv and I can not get it to respond to the
It is a smart Tv and I can not get it to respond to the remote ,the dish buttons or the buttons on the TV, to change stations it just shows the shows I watch regularly … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
I have a westinghouse 32" smart tv and netflix is not
I have a westinghouse 32" smart tv and netflix is not working on it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Is the LC-42SB45U model a smart TV. Sharp. LC-42sb45u is the
no issues. wondering if this TV will accept a fire stick … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,069 satisfied customers
The picture is saturated with a lot of. Samsung smart tv
nothing happened. The color just changed 2 days ago. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Message on smart tv states premium service is affected by
Message on smart tv states premium service is affected by internet connection my download speed is est.11 my upload speed is est 1.5 is this ok … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Do I have a smart TV. Do I have a smart TV. IEmerson model
Do I have a smart TV JA: What's the brand and model number of your TV? How old is it? Customer: Do I have a smart TV JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Cust… read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
Smart tv is all that comes on & it keeps poping off & on -
smart tv is all that comes on & it keeps poping off & on - can't pull up menu … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I can't get amazon prime on my smart tv. Samsun Smart TV
The tv works. I can get netflix, but not Amazon Prime … read more
Harry
Harry
1,418 satisfied customers
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE ICON SCREEN AND RARELY GOES BEYOND THAT. THE ONLY WAY TO STOP IT IS TO PULL THE PLUG … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
My 55" Samsung smart TV blinks 5 times smart TV logo comes
My 55" Samsung smart TV blinks 5 times smart TV logo comes on for a second then goes blank and no sound … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Is my Samsung model un40h5003bf considered a smart TV, and
Is my Samsung model un40h5003bf considered a smart TV, and can I play Netflix on it? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Samsung smart tv. will not turn on. Samsung smart tv
working fine last night. I went to turn it on today and only had volume for a few seconds so I turned it off and now it won't turn back on. No picture. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x