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My tv won’t turn on when I use the remote to turn it on and…

Customer Question
Second opinion] Hello my...

Second opinion] Hello my tv won’t turn on when I use the remote to turn it on and it’s brand new the tv is I got it a couple days ago. But now whenever I press the right button to put on Netflix it won’t move

Technician's Assistant: Is your TV connected to a surge protector or power strip?

No it’s connected to the wall

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

Yes and it’s still the same

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

The light is still on when the tv is on

Submitted: 4 months ago.Category: TV
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Answered in 6 hours by:
3/19/2018
TV Technician: Pete, Electronic Engineer replied 4 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,385
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 4 months ago

The right button on the remote may be faulty - let me know the make and model number of the remote that you are using if you would like assistance in finding a replacement.

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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