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New TV just hooked up and connected to a cable box, I have…

Customer Question
New TV just hooked...

New TV just hooked up and connected to a cable box, I have went through all the inputs and no signal on any of them

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Just bought today it is an ONN model: ONC18TV001

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes and Yes

Technician's Assistant: How long has this been an issue with your ONC18TV001? What happened right before this?

The screen on my Old TV went black but the picture had been faded and jumpy for a couple of weeks

Submitted: 5 months ago.Category: TV
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Answered in 4 hours by:
3/19/2018
TV Technician: Nathan, Installer replied 5 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,454
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

How is the tv connected to the box?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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