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Have a banner at the bottom of the screen that wont go away.

Customer Question
Have a banner at...

Have a banner at the bottom of the screen that wont go away

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes it connected to direct tv

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I clicked on one of the NCAA games and it turned HMDI off and I had to change it back from tv to hmdi then this menu came up and i cant get rid of it

Submitted: 4 months ago.Category: TV
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Answered in 2 minutes by:
3/19/2018
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 4 months ago
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,481
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified

Welcome to the site! I'm Dan. What does the banner say? Can you take a picture of it, so I can see?

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Customer reply replied 4 months ago
it shows setting such as timer on/off doybesound hmdi etc sorry spelling is off
Customer reply replied 4 months ago
i was told its demo mode
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 4 months ago

What's the model number from the back of the TV?

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Customer reply replied 4 months ago
i cant get to the back, its a 42" hitachi
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 4 months ago

Sorry, but I need to know which model it is. Hitachi has made hundreds of 42 inch TVs. I need the model number so I can look up the instructions for you to remove the banner.

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Customer reply replied 4 months ago
how do i cancel this service please
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