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Can access amazon prime on TV. No amazon model. Trying to…

Customer Question
Can access amazon prime...

Can access amazon prime on TV.

Technician's Assistant: What Amazon model do you have? How old is it?

No amazon model. Trying to access prime on the ztv

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Don’t. Know. OtHer people have been using the tv

Technician's Assistant: How long has this been an issue with your Amazon? What happened right before this?

Just happened. No problem before

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No. Just need to retrieve my old password ***** reset it

Submitted: 5 months ago.Category: TV
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Answered in 8 hours by:
3/19/2018
TV Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,537
Experience: Avid TV Technician
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What is the error you get when you try to access prime?

Please let me know

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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