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Can’t connect to the internet. Amazon prime. Everything else…

Customer Question
Can’t connect to the...

Can’t connect to the internet

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

Amazon prime

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes everything else in the house works except this

Submitted: 4 months ago.Category: TV
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Answered in 33 minutes by:
3/18/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,332
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Welcome to JustAnswer, an independent, pay per question support website
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TV Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV that isn't connecting to the internet?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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