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Loud popping noise. Direct went out (TV still working)

Customer Question
Loud popping noise. Direct...

Loud popping noise. Direct went out (TV still working) screen went blank after a message saying insert new sim card.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

No

Technician's Assistant: Was there a power outage recently?

No

Submitted: 4 months ago.Category: TV
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Answered in 3 minutes by:
3/18/2018
TV Technician: Anthony_Infotech, Technician replied 4 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,255
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

If you press the menu button of the sets OWN remote does the menu come up please?

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Customer reply replied 4 months ago
Was able to connect via telephone. Problem solved.
TV Technician: Anthony_Infotech, Technician replied 4 months ago
Telephone with whom please?
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TV Technician: Anthony_Infotech, Technician replied 4 months ago
Was it via the justanswer offer for a phone call ?and you spoke to a justanswer tech?
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