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The tv picture is only showing on top left of screen in a…

Hello the tv picture...

Hello the tv picture is only showing on top left of screen in a Lille square. How do I get it to go back to full tv screen I do not know what happened to change it

Technician's Assistant: What's the brand and model number of your TV? How old is it?

E65-E1. I bought I think in June

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I can get e I can get menu on the new remote to work

Technician's Assistant: How long has this been an issue? What happened right before this?

Last night it happened I was watching Netflix from remote button tried to turn it off and it went to like picture

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No that was it. Thank you

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Answered in 5 minutes by:
3/18/2018
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,624
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, in the mean time we can continue our chat.....

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Customer reply replied 5 months ago
I’m sorry this setup is confusing
Customer reply replied 5 months ago
I didn’t mean to send it

Please try this:

-leave the tv On

-unplug the cable/sat box POWER cord from the wall

-wait 20 seconds plug that POWER cord back in

-watch the tv screen as the cable/sat box boots up

REPLY back let me know what happens.

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Customer reply replied 5 months ago
Ok

Thanks

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Customer reply replied 5 months ago
It froze up but came back on still the same

Unplug the tv POWER cord

Wait 3 minutes

Plug in the tv POWER cord

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Customer reply replied 5 months ago
Ok looks like box is rebooting tv is off
Customer reply replied 5 months ago
Do I turn it back on

Did you actually UNPLUG the cable/sat box power cord? Or just turn it off with a button? They are NOT the same thing. You need to actually UNPLUG the power cord. Same for the Tv...

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Customer reply replied 5 months ago
I unplugged the tv from the wall the second time now cable is rebooting
Customer reply replied 5 months ago
Oh that fixed it yay
Customer reply replied 5 months ago
Thank you so much

Excellent!

Before you go, please do show your appreciation by submitting a 5 star rating at the top of this page so that I am recognized for helping with your question. If you are having issues with the rating try refreshing the page.

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,624
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
I will. Thank you so much!

You say "I will. Thank you so much!" then you pull your payment. Why? This is my livelihood.

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