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When I turned on my Galaxy S6, the Droid appeared and began…

Customer Question
When I turned on...

When I turned on my Galaxy S6, the Droid appeared and began "erasing". I have lost everything. Is it possible to recover any of it, specificaloly my contacts?

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

I'm not sure.

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

Nothing, it tells me to ibnitialize.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Thats basically the problem,

Submitted: 4 months ago.Category: TV
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Answered in 6 hours by:
3/18/2018
TV Technician: Pete, Electronic Engineer replied 4 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,339
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 4 months ago

Do you have a cloud backup or a backup on a computer to recover from?

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Category: TV
Satisfied Customers: 20,339
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Experience: Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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