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Louie, Technician
Category: TV
Satisfied Customers: 3022
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Tv power light comes up, but tv does come up. Sound comes

Customer Question

Tv power light comes up, but tv does come up. Sound comes up
JA: What's the brand and model number of your TV? How old is it?
Customer: 4 years old. I have user manual but I dunno model number. Where can I find model number on tv
JA: The TV Technician will be able to walk you through that. Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No tv menu does not come up
JA: How long has this been an issue? What happened right before this?
Customer: One week. Tv just shut down and I cannot useeither Comcast or Samsung remotr
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: TV
Expert:  Aric replied 8 months ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 8 months ago.

What's the model number off of the back of the TV and how old is the set?

Expert:  Aric replied 8 months ago.

Please view my reply and send one back to proceed.