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I am unable to connect to the internet. It is a series 6…

Customer Question
I am unable to...

I am unable to connect to the internet

Technician's Assistant: What's the brand and model number of your TV? How old is it?

It is a series 6 un65mu6290 and I have had it less than 6 months

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The menu does work and I am unable to connect on any feature.

Technician's Assistant: How long has this been an issue? What happened right before this?

It just happened within the hour

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I can watch regular tv but not anything that requires an internet connection. Also when I ran the troubleshooting it said that the MAC was invalid

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
3/17/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,300
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 4 months ago

- Have you tried to disconnect TV power cord from the power outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 4 months ago
Ok I will do tha
TV Technician: Shahid, Technician replied 4 months ago

Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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