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I have lost the picture on the TV and cannot seem to recover…

Customer Question
I have lost the...

I have lost the picture on the TV and cannot seem to recover it having now changed the batteries in the remote

Technician's Assistant: What is the model of your TV?

Pioneer not sure what else plasma on the wall was in flat when I bought flat!

Technician's Assistant: What menu options can you access, if any?

It would not change channels from yesterday but I then tried the input buttons and it will go from 1 through 5!

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Can't think of anything else

Submitted: 1 month ago.Category: TV
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Answered in 1 minute by:
3/17/2018
TV Technician: Mike G., Technician replied 1 month ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,951
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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Customer reply replied 1 month ago
I seem to be going round and round. I asked one question so it is the one I would like answered. I have given my credit card details and paid the 24 pounds. Where is the technician?
Customer reply replied 1 month ago
No I only want to pay 24 pounds That's it or I'll close it down. Thank you
TV Technician: Mike G., Technician replied 1 month ago

I am right here. Phone call isn't necessary...

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TV Technician: Mike G., Technician replied 1 month ago

You can see the INPUT labels/numbers on the tv screen as you are changing inputs?

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Customer reply replied 1 month ago
I can see the input numbers.
TV Technician: Mike G., Technician replied 1 month ago

Please tell me about everything you have connected to the tv?

-antenna

-satellite

-dvd

-surround sound

-others

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Customer reply replied 1 month ago
Only lived her a couple of weeks so doing my best! No antenna that I can see. No satellite yet. DVD yes. Surround sound yes. And a sound receiver which also has its own remote
TV Technician: Mike G., Technician replied 1 month ago

Please try this:
-unplug the POWER cords for the tv and all related equipment from the wall outlet.
-wait 3 full minutes then plug in the tv cords and turn everything On.

-test for normal operation.

REPLY back here and tell me what happens.

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Customer reply replied 1 month ago
Brilliant. Will do. Thanks
TV Technician: Mike G., Technician replied 1 month ago

Ok

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Customer reply replied 1 month ago
Still only showing the Input numbers and cannot access the tv channels
TV Technician: Mike G., Technician replied 1 month ago

So I am confused you say you don't have antenna or satellite, how do you get your channels? Is there a cable tv service/box or....

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Customer reply replied 1 month ago
It's what they call Freeview. I get the BBC channels and the ITV channels. You know I'm in the UK right?
TV Technician: Mike G., Technician replied 1 month ago

Ok, so is there a separate Freeview Box that you control with a Freeview remote?

Is that box On right now? Did you reboot it when you rebooted the equipment?

How is the box connected to the tv - which INPUT? (requires you go to the back of the tv and look)

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Customer reply replied 1 month ago
There is no Freeview box. Just the TV, the DVD player & the sound receiver.
Customer reply replied 1 month ago
The TV is a plasma mounted on the wall so not possible to see the back of it.
TV Technician: Mike G., Technician replied 1 month ago

So you have to get the Freeview signal into the tv via something- either a Dish or antenna. Do you know which?

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Customer reply replied 1 month ago
I see your point but I don't know the answer. Thank you very much. I'm going to ask my previous tenant if she's in if she knows how. Thanks for all your help
TV Technician: Mike G., Technician replied 1 month ago

You're welcome. Would you like to show your appreciation by submitting a 5 star rating at the top of this page so that I am recognized for helping with your question?

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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
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Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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