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The select language screen will not go away. Don't know.

Customer Question
The select language screen...

The select language screen will not go away.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes

Technician's Assistant: Was there a power outage recently?

Don't know. didn't affect any other tvs

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not off hand

Submitted: 4 months ago.Category: TV
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Answered in 2 hours by:
3/17/2018
TV Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I changed the cable box with no effect.
Customer reply replied 4 months ago
Don't want to keep authorizing additional money. Already authorized the basic service.
Customer reply replied 4 months ago
I would rather keep chatting.
TV Technician: Harry, Customer Service replied 4 months ago

Is this an issue on the TV screen or the cable box?

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Customer reply replied 4 months ago
Tv screen
TV Technician: Harry, Customer Service replied 4 months ago

Remove the power cord to the TV

Wait 1 minute

Plug it back in

Are you able to bypass the screen now?

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Customer reply replied 4 months ago
Ok will try
TV Technician: Harry, Customer Service replied 4 months ago

OK thank you

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Customer reply replied 4 months ago
Sill there
Customer reply replied 4 months ago
Is there another way to bypass it?
TV Technician: Harry, Customer Service replied 4 months ago

Are you able to use the TV remote to select the option and bypass it?

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Customer reply replied 4 months ago
Which option? L
Customer reply replied 4 months ago
Been punching all menu options.
TV Technician: Harry, Customer Service replied 4 months ago

Highlight the language and press the OK/Select button

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Customer reply replied 4 months ago
Doesn’t respond
TV Technician: Harry, Customer Service replied 4 months ago

Does the remote work? It might need new batteries.

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Customer reply replied 4 months ago
Put new batteries in the remote. I decided to call the cable company to come out before I buy a new TV. Thanks for your help.
TV Technician: Harry, Customer Service replied 4 months ago

You're welcome

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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