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It’s flashing a blank screen and not responding to the

Customer Question
It’s flashing a blank...

It’s flashing a blank screen and not responding to the remote or manual control

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

I unplugged all the HDMI cables, still not responding

Technician's Assistant: Was there a power outage recently?

Not that I know of

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I unplugged the power cable for a while still nothing

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
3/16/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,331
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 4 months ago
Samsung I disconnected all devices which where cable box and DVD player
TV Technician: Shahid, Technician replied 4 months ago

Thanks for the info

Samsung is a brand, I need the mdoel number of that TV to get a related manual for troubleshooting purpose

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