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I have Sony Bravia that is about 10 years old the color

Hi I have Sony...

Hi I have Sony Bravia that is about 10 years old the color started going out but coming back in but now there’s no color at all how do I fix this the picture is still clear but no color

Technician's Assistant: How old is your Bravia?

About 10 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue with your Bravia? What happened right before this?

About 1 month the tv was moved

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Answered in 5 minutes by:
3/16/2018
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,590
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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Do you currently have access to the tv so you can try something?

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Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but another expert may be.
In the mean time we can continue our chat.....

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Do you currently have access to the tv so you can try something?

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Customer reply replied 5 months ago
can I cancel the phone request
Customer reply replied 5 months ago
Are you there

You can call customer support(###) ###-####to cancel the phone call request

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Please be patient, my replies may take several minutes to show up.

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Customer reply replied 5 months ago
Ok

Can you please tell me everything that is connected to the tv?

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Customer reply replied 5 months ago
DVD player

Please try this:

-leave the tv On

-unplug the DVD player power cord from the wall

-reseat the audio/video cables on the back of the Tv AND back of the dvd player

-plug in the DVD player power cord and power on

-check for normal operation

REPLY back let me know what happens.

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Customer reply replied 5 months ago
Forgot to tell you about cable I don’t have to have the dvd connected I don’t use it so can I just unplug it and take it off I do have a cable box connected to the tv

Perform the procedure I gave previously for the cable box.

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Have you performed the procedure I gave yet?

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Customer reply replied 5 months ago
I did everything you said the tv is playing but no color now I’m getting little blinking color lines the picture is clear also I took all the wires off for the dvd

What type of connection goes from the cable box to the tv?

-hdmi

-component

-composite

-coax

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Customer reply replied 5 months ago
Component

Component is FIVE cables:

-green/red/blue for video

-white/red for audio

The FIVE cables need to match on both ends where they plug in.

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Customer reply replied 5 months ago
Mike I got the color back thank you very much have a wonderful weekend

You're welcome!

Before you go, please do show your appreciation by submitting a 5 star rating at the top of this page so that I am recognized for helping with your question. If you are having issues with the rating try refreshing the page.

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,590
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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