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The remote is not talking to the tv changed batteries etc we…

Customer Question
The remote is not...

The remote is not talking to the tv changed batteries etc we have direct TV and the big TV is on the primary box

Technician's Assistant: What is the model of your TV?

Sonny curved screen

Technician's Assistant: What menu options can you access, if any?

Nothing with the remote

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
3/16/2018
TV Technician: Aric, Technician replied 4 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,480
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 4 months ago

Please get me the following information so I can try to help:

1) The model number off of the back of the TV in question.

2) Are you using the original TV branded remote?

3) How old is this TV roughly and is it turning on at all?

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TV Technician: Aric, Technician replied 4 months ago

Did you need help with this?

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Customer reply replied 4 months ago
the universal remote is one you guys installedTV is about 2years oldI'm going to have to get help to get the model . ok itsVN65HU9000FX2A
TV Technician: Aric, Technician replied 4 months ago

We didn't install anything. We're not your cable company- this is a pay for support line. That said, let's find out if the TV is the actual issue. Can you get your TV to turn on? Also can you get your original TV remote please?

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Customer reply replied 4 months ago
OK ANY IDEAS
TV Technician: Aric, Technician replied 4 months ago

We didn't install anything. We're not your cable company- this is a pay for support line. That said, let's find out if the TV is the actual issue. Can you get your TV to turn on? Also can you get your original TV remote please?

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Customer reply replied 4 months ago
TURNED IT ON VIA THE DIRECT TV BOX
Customer reply replied 4 months ago
HAVE TV REMOTE
Customer reply replied 4 months ago
HAD TV FOR 2YRS
TV Technician: stevenl1469,
 replied 4 months ago
stevenl1469
Category: TV
Satisfied Customers: 208
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TV Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
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