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Think I accidentally hit a wrong button on my remote. I have…

Customer Question
Think I accidentally hit...

Think I accidentally hit a wrong button on my remote. I have Att uverse and can get no picture, only a snowy screen. I have tried rebooting twice to no avail.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

No

Technician's Assistant: Was there a power outage recently?

No

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
3/16/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,337
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 4 months ago
Panasonic TH42PX600U
TV Technician: Shahid, Technician replied 4 months ago

OK, is there a cable box hooked to the TV for channels?

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Customer reply replied 4 months ago
an att uverse box. Nothing else is hooked up
TV Technician: Shahid, Technician replied 4 months ago

OK, please use Panasonic remote and push INPUT button on it a few times to go through different video inputs of the TV as one should bring the picture on the screen

Please reply back with the result

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Customer reply replied 4 months ago
Input buttons did no work. Got nothing but solid snow
TV Technician: Shahid, Technician replied 4 months ago

OK, following troubleshooting step should be tried that might help

- Have you tried to disconnect the cable box power cord from the power outlet for 2 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

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