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We've got an Insignia model NS-19D in our kitchen, and we…

Customer Question
Hi -- We've got...

Hi -- We've got an Insignia model NS-19D in our kitchen, and we would love to shut off the voice confirmation on volume and on/off. How do we do It?

Technician's Assistant: Are all the cables at the back of your NS-19D connected tightly to the right sockets?

I can check. Would that do it?

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

It's hdmi to a cable box, and it was a little loose.

Submitted: 1 month ago.Category: TV
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Answered in 8 minutes by:
3/16/2018
TV Technician: Shahid, Technician replied 1 month ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,662
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 1 month ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 1 month ago
Thw Insignia model number is ***** 16-A. The character O in this number may be a zero -- it's impossible to tell.
Customer reply replied 1 month ago
Are you working on an answer?
TV Technician: Shahid, Technician replied 1 month ago

Yes, I'm working on it

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Customer reply replied 1 month ago
Fine. I'll wait.
TV Technician: Shahid, Technician replied 1 month ago

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 1 month ago
The TV is connected to a cable box. We use this TV for television programming only, delivered by our cable provider.
TV Technician: Shahid, Technician replied 1 month ago

OK, following troubleshooting step should be tried that might help
- Have you tried to disconnect TV and cable box power cords from the power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 1 month ago
I'll do it.
TV Technician: Shahid, Technician replied 1 month ago

Thanks

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Customer reply replied 1 month ago
OK, I've unplugged the TV and cable box and left them unplugged for 10 minutes. I'e plugged them back in, and they work. The TV is on and playing its cable input.
Now what?
TV Technician: Shahid, Technician replied 1 month ago

Change the volume level, do you get the voice announcement now?

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TV Technician: Shahid, Technician replied 1 month ago

OK, what cable service you have there?

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Customer reply replied 1 month ago
The company is Blue Ridge Cable, a division of Pencor.
TV Technician: Shahid, Technician replied 1 month ago

OK, it seems that voice is coming from the cable box connected to the TV, can you get me the model number written on that cable box?

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Customer reply replied 1 month ago
The voice is coming from the TV, not the cable box.
TV Technician: Shahid, Technician replied 1 month ago

This is not a Smart TV but lets do a test to verify if the sound is being generated within TV or not

Turn Off the cable box power, now use TV remote to change volume, do you still get that voice?

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Customer reply replied 1 month ago
The cable box is unplugged and the voice is still coming -- from the TV.
TV Technician: Shahid, Technician replied 1 month ago

Thanks for the info, please use Insignia remote and go to Menu then Settings then Accessibility and turn Off Voice Guide

Please reply back with the result

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Customer reply replied 1 month ago
The menu does not give me the choice of "settings" or "accessibility." The list includes Audio language, clocks setup, closed captioning, HDMI setup, remote control and "system."
TV Technician: Shahid, Technician replied 1 month ago

This is odd, let me opt out to repost this question for other techs to assist you further

Thanks

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Customer reply replied 1 month ago
Someone will respond?
TV Technician: Eldon, Technician replied 1 month ago
Eldon
Eldon, Technician
Category: TV
Satisfied Customers: 235
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

Are you using the cable remote?
Does it happen also when using the insignia remote or the volume buttons on the side of the tv?

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Customer reply replied 1 month ago
I'm using the Insignia remote. Yes, the voice activates when I use the volume buttons on the side of the TV.
TV Technician: Eldon, Technician replied 1 month ago

Thank you for checking,

this would be a tv issue then, not a box issue.

That is unusual simply because these insignias are very low quality basic tvs and generally have no accessibility features of any kind.

What we will need to do at this point is go into the insignia menu,

under Help, then to Reset to Default.

You'll be prompted after the reset to go through the initial setup steps again, and it should work normally after that.

Let me know what happens, please.

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Customer reply replied 1 month ago
I'm aware this a cheapo TV. I've explored every option on the menu, and there is no "help" option. The insignia remote has "setup" button, but it doesn't function -- it has no function since I first installed the TV. Any ideas on how to return Setup?
Customer reply replied 1 month ago
Thanks. We just solved the problem. Ending the chat.
TV Technician: Eldon, Technician replied 1 month ago

You're welcome, glad that worked for you.

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Eldon
Eldon, Technician
Category: TV
Satisfied Customers: 235
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