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Screen went black...heard a little noise before. Now no

Customer Question
Screen went black...heard a...

Screen went black...heard a little noise before. Now no sound either. I heard that this is not unique with Vizio. It's a 55in.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Vizio TV?

Green blue red and white and red

Technician's Assistant: Was there a power outage recently?

No, I was watching, heard like a click, and then the screen went black

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

We have no sound now too

Submitted: 4 months ago.Category: TV
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Customer reply replied 4 months ago
All I want to do is get an answer to my question. I do not want to sign up for any monthly plan.
Customer reply replied 4 months ago
Hello?
Customer reply replied 4 months ago
I have to go soon. Please respond.
Customer reply replied 4 months ago
I have to leave. I will ask for a refund in customer service.
Answered in 3 hours by:
3/16/2018
TV Technician: Anthony_Infotech, Technician replied 4 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,255
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

It looks like your question has somehow got lost sos sorry for that please let me know if you still need help

Anthony

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Customer reply replied 4 months ago
My wife has already requested a refund through customer service. Thanks
TV Technician: Anthony_Infotech, Technician replied 4 months ago

OK

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