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Amazon does not work on my 2014 Samsung Smart TVs. I have…

Customer Question
Amazon does not work...

Amazon does not work on my 2014 Samsung Smart TVs. I have two. Someone told me I have to buy a 2 gigabyte flashdrive or stick. Is that true?

Technician's Assistant: What Samsung model do you have? How old is it?

I don't have the model, but its from around 2014 and it's about 21 inches.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I went over it last night with an Amazon representative. Yes, the TV menu works.

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

I haven't watched Amazon on my tv for a long time, but my fiance has it too, and it wasn't working last night. His tv is much newer than mine. I am definitely paid up on Amazon Prime.

Submitted: 5 months ago.Category: TV
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Answered in 1 day by:
3/17/2018
TV Technician: Harry, Customer Service replied 5 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,828
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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