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I am having trouble with my t.v. starting up. The light in…

Customer Question
I am having trouble...

I am having trouble with my t.v. starting up. The light in the bottom corner comes on but then fades out before the t.v. comes on. It works fine for a week or so and then problem reocurs

Technician's Assistant: Is your TV connected to a surge protector or power strip?

It was but i plugged it directly into the wall to see if that would work better

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the TV Expert, I'll connect you shortly.

Customer:***@******.***

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
3/15/2018
TV Technician: Mike G., Technician replied 4 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,452
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 4 months ago

Please try to get the model number off the back of the tv. If not:
-when did you buy the tv?
-what brand is the tv?
-what size is the screen?
-is it LED or LCD or Plasma or?

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Customer reply replied 4 months ago
I would rather not pay $35 to fix this problem.The t.v is only 3 years old
TV Technician: Mike G., Technician replied 4 months ago

I am just a technician assigned to help you with technical issues. Please see the website help pages for anything related to billing. When you are ready to proceed reply back here with more information about the tv problem-

Please try to get the model number off the back of the tv. If not:
-what brand is the tv?
-what size is the screen?
-is it LED or LCD or Plasma or?

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Customer reply replied 4 months ago
Visio
3 years
55inch
E500iB1
Customer reply replied 4 months ago
LED smart t.v
TV Technician: Nathan, Installer replied 4 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,783
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello and sorry to hear you're having trouble. Do you still need help with this?

To be clear, this is a paid support site, it is not free help. To get assistance here you have paid the full agreed upon fees to which you agreed on the payment page (5 to post your question, the balance/total upon speaking with us here).

Do you wish to continue?

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Customer reply replied 4 months ago
No thank you
TV Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
No
TV Technician: Harry, Customer Service replied 4 months ago

OK thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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