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I have a Samsung seies 4 (460) lcd flat screen TV I

Customer Question
I have a Samsung...

I have a Samsung seies 4 (460) lcd flat screen TV I purchased during the switch to digital TV several years ago. The remote control device id not working despite the change to new batteries. I bought a replacement remote control device, programmed it and it doesn't turn on my TV. I went back to Best Buy, where I bought the TV and the replacement remote to discover both my original remote and the replacement remote work on their display Samsungs but not mine at home. What else can I do? On my TV there's no button to turn on the TV manually. Please assist me.

Technician's Assistant: What is the model of your TV?

It's a Samsung series 4 460 and I bought it at the time of the digital signal change a few years ago.

Technician's Assistant: What menu options can you access, if any?

I can't turn the TV manually because there's no on and off button on this model and the remote isn't working despite a change ti new batteries so I don't have access to anything. It worked fine as usual yesterday.

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the TV Expert, I'll connect you shortly.

I'd like to speak with the TV expert please.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No thanks, I've covered everything. Thank you.

Submitted: 5 months ago.Category: TV
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Answered in 5 minutes by:
3/15/2018
TV Technician: Mike G., Technician replied 5 months ago
Mike G.
Mike G., Technician
Category: TV
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Experience: 10 Years Audio Video Repair & Setup
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Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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