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I cant turn set on or off can not control volume

Customer Question
I cant turn set...

I cant turn set on or off can not control volume

Technician's Assistant: Is your TV connected to a surge protector or power strip?

Yes

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

No

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
3/15/2018
TV Technician: Jack, Technician replied 4 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

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TV Technician: Jack, Technician replied 4 months ago

Would that be a Vizio by any chance ?

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TV Technician: Jack, Technician replied 4 months ago

Hello ?

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Customer reply replied 4 months ago
lg 52lg70
TV Technician: Jack, Technician replied 4 months ago

What is the tv doing now if anything ?
Is there a light or blinking light at the front and/or clicking sound from inside when you plug the power cord again and try to turn it on ?
Or completely dead no activity whatsoever ?

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TV Technician: Jack, Technician replied 4 months ago

Does it work with the buttons directly on it ?

What is the problem , the tv`s remote , cable box remote etc. ?

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Customer reply replied 4 months ago
disc the same can not turn set on or off picture fine if i wave my hand in front of the eye; it turn the set on and off but can't chang chennels
TV Technician: Jack, Technician replied 4 months ago

OK then now its the channels ?

How do you receive your tv channels , antenna ,straight cable , cable box (with cable remote) or satellite box ?

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Customer reply replied 4 months ago
unpluged set no change if i wave my hand in front of the eye it will turn on or off model 52lg70
TV Technician: Jack, Technician replied 4 months ago

Sorry but i will step out now

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Customer reply replied 4 months ago
satelite
Customer reply replied 4 months ago
can not change channels or volume can not turn on or off
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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