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I need help pairing my remotes, so that the xfinity remote…

Customer Question
Hi I need help...

Hi I need help pairing my remotes, so that the xfinity remote controls the tv and the sound bar and sub woofer, please, When the tech left they all worked but then my kids visited and now I have to use 3 remotes.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Its brand new as of a month ago. Its a Sharp,let me find the model number

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

LC-55LBU591U Rev 1 Yes the tv menu works

Technician's Assistant: How long has this been an issue with your Sharp? What happened right before this?

And what do you mean

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No. It started when my kids visited and just started pushing buttons on the remotes rather than asking how to use the tv.

Submitted: 4 months ago.Category: TV
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
I am kind of in a hurry, I have to leave town in 20 minutes. How long do I need to wait?
Answered in 34 minutes by:
3/15/2018
TV Technician: ISP Cable Support, Customer Service replied 4 months ago
ISP Cable Support
ISP Cable Support, Customer Service
Category: TV
Satisfied Customers: 518
Experience: 12 years tech support with Cable, Internet and Phone.
Verified

Hello and welcome! I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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TV Technician: ISP Cable Support, Customer Service replied 4 months ago

I apologize someone hasn't already responded. Due to your time constraint, I could leave you the instructions to program the devices if you would rather have that. It could take a bit of troubleshooting that would take more than 15 minutes depending on how willing the devices accept the code.

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TV Technician: ISP Cable Support, Customer Service replied 4 months ago

If you could tell me the model number of your remote, I could do the rest. What is the brand of your soundbar as well?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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