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I can't download netflix. I have talk with my internet

Customer Question
I can't download netflix ...

I can't download netflix

Technician's Assistant: Are you getting any error messages when you try to connect to Netflix?

Yes

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I have talk with my internet provider and all is well with my connections.

Submitted: 1 month ago.Category: TV
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Answered in 1 minute by:
3/15/2018
TV Technician: Shahid, Technician replied 1 month ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,664
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 1 month ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 1 month ago
Ok hold on
TV Technician: Shahid, Technician replied 1 month ago

OK, take your time

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Customer reply replied 1 month ago
Model number is *****
Customer reply replied 1 month ago
Hello
TV Technician: Shahid, Technician replied 1 month ago

Is it first time setting up Netflix on this TV?

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TV Technician: Shahid, Technician replied 1 month ago

OR the TV was working fine with Netflix and recently got this problem?

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Customer reply replied 1 month ago
but I was about to watch it the first time I set it up. Now I can't download anything.
Customer reply replied 1 month ago
recent problem.
TV Technician: Shahid, Technician replied 1 month ago

OK, following troubleshooting step should be tried that might help

- Have you tried to disconnect TV power cord from the power outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 1 month ago
I tried that, but not for 10 min.
TV Technician: Shahid, Technician replied 1 month ago

OK, try it for 10 minutes and reply back with the result

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Customer reply replied 1 month ago
Ok.
TV Technician: Shahid, Technician replied 1 month ago

Thanks

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Customer reply replied 1 month ago
Ok not working.
Customer reply replied 1 month ago
Error Code NW-2-5
TV Technician: Shahid, Technician replied 1 month ago

Sorry to hear that, working on it, get back to you in few minutes, is this OK?

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TV Technician: Shahid, Technician replied 1 month ago

Can you try another app on the TV such as YouTube etc to see if it plays?

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TV Technician: Shahid, Technician replied 1 month ago

Error Code NW-2-5 shows TV isn't connected to the internet for some reason

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Customer reply replied 1 month ago
You watched youtube on my smart tv it works but it's stop and go.
TV Technician: Shahid, Technician replied 1 month ago

So currently the YouTube app isn't working either, is this correct?

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Customer reply replied 1 month ago
Choppy
TV Technician: Shahid, Technician replied 1 month ago

Please go to TV menu then Network and run wireless setup to establish a fresh wifi connection then try YouTube app and reply back with the result

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Customer reply replied 1 month ago
Ok
TV Technician: Shahid, Technician replied 1 month ago

Thanks

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Customer reply replied 1 month ago
Ok I have tried everything. I will take my tv into Sears where I bought it.
TV Technician: Shahid, Technician replied 1 month ago

OK, no problem

Wish you the best~

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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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