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Can’t hook it up to converter box. M260va about 3 yrs old.

Customer Question
Can’t hook it up...

Can’t hook it up to converter box

Technician's Assistant: What's the brand and model number of your TV? How old is it?

M260va about 3 yrs old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

It says no signal

Technician's Assistant: How long has this been an issue? What happened right before this?

We haven’t tried it for a while. We had a problem getting a station so we purchased a new box and it hadn’t worked. I don’t know if we have it hooked up right

Submitted: 4 months ago.Category: TV
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Answered in 7 minutes by:
3/14/2018
TV Technician: Louie, Technician replied 4 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer; an independent site with members providing product information, repair tips and technical assistance as a form of paid Q & A service.
My name is ***** ***** I'll be assisting you with your question regarding your "...converter box..."

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Customer reply replied 4 months ago
$26 in addition to th $32?
TV Technician: Louie, Technician replied 4 months ago

Thank you for your kind understanding of automated-systems / machine-generated follow-ups, ads and offers.

Initially, re-confirm and post back with the complete model number of the "...converter box..." Additionally, please describe how the converter box is connected to the TV using what kind of cable(s).

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Customer reply replied 4 months ago
Never mind. This is more complicated than I anticipated. Please give me a refund
TV Technician: Louie, Technician replied 4 months ago

Done; "...give me a refund..." would be relayed to Customer Service through channels.
Please do not post a reply so as not to re-open the question thread.

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