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I Sony. I went to the dealer to get a new remote control…

Customer Question
I Sony Technician's Assistant:...

I Sony

Technician's Assistant: What have you tried so far with your Sony product?

I went to the dealer to get a new remote control device. He said " push setup, wait until it blinks green and it will work. It didn't HELP

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Just another lesson on using a new remote control device

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
3/14/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,306
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 4 months ago
KDL-52NX800
Customer reply replied 4 months ago
I need to know how to get a new remote control to work on my tv. The old one broke
TV Technician: Shahid, Technician replied 4 months ago

OK, working on it, get back to you in few minutes

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TV Technician: Shahid, Technician replied 4 months ago

The required remote control part number is ***** / RM-YD037 and it is available with the following supplier

https://www.amazon.com/gp/offer-listing/B004XWE7SC/ref=dp_olp_0?ie=UTF8&condition=all

and

https://www.ebay.com/itm/Original-NEW-Sony-Bravia-TV-Remote-Control-RM-YD037-For-KDL40NX700-KDL46NX700-/121462243422

I hope this info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get the credit for my work on the website
Thank you

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Shahid, Technician
Category: TV
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Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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