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My netflix isn’t working so i called up netflix and they…

My netflix isn’t working...

My netflix isn’t working so i called up netflix and they said i need to ask for an update of some sort

Technician's Assistant: Are you getting any error messages when you try to connect to Netflix?

Yes

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes i have netflix told us to do so

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Answered in 2 minutes by:
3/14/2018
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,339
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 4 months ago
ok
Customer reply replied 4 months ago
what do i do to fix this?
Customer reply replied 4 months ago
hello? do i ask for another technician

Hi, I;m here and working on it

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- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 4 months ago
D32X-D1

OK,

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OK, following troubleshooting step should be tried that might help

- Have you tried to disconnect TV power cord from the power outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 4 months ago
i have already done that sir

OK, have you tried to reset the TV to default settings?

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Customer reply replied 4 months ago
not yet
Customer reply replied 4 months ago
i’m doing that now

OK, before doing that, can you run any other app on the TV such as youtube etc to see if it works?

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Customer reply replied 4 months ago
okay i restarted it

OK, go through initial setup and run any other app to make sure TV is connected to the internet

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Customer reply replied 4 months ago
thank you my nigga saved my life ��

Excellent, if you're satisfied, please rate me a 5-star at the top of your page so I can get the credit for my work on the website
Thank you

Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,339
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other TV Specialists are ready to help you
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Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,339
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Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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