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Why does TV freeze and u can't control changing channels nor…

Customer Question
Why does TV freeze...

Why does TV freeze and u can't control changing channels nor control sound. Must unplug cord and power on TV.

Technician's Assistant: What is the model of your TV?

55 inch 4K ultraHD not sure of model.

Technician's Assistant: What menu options can you access, if any?

Netflex Amazon vudu YouTube?

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
3/14/2018
TV Technician: Jack, Technician replied 4 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

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