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Is there a way to talk to a technician over the phone about…

Customer Question
Is there a way...

Is there a way to talk to a technician over the phone about my tv

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Where do I find that

Technician's Assistant: The TV Technician will be able to walk you through that. Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes menus works and no just this tv

Technician's Assistant: How long has this been an issue? What happened right before this?

This morning

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

The screen is stuck on what I was watching last night but what is on now is what you hear

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
3/14/2018
TV Technician: Nathan, Installer replied 4 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,809
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

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TV Technician: Nathan, Installer replied 4 months ago

Is this happening with channels that you get via cable/satellite?

Please note:

The service fees you've paid thus far cover this chat format only. I'd be happy to call if you'd like, but the site does charge an additional fee for that service.

I'll send an offer for that which you may accept if you'd like, or we can continue here if you prefer.

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TV Technician: Nathan, Installer replied 4 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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