TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a UNH6420, can I add an amazon app for their video…

I have a UNH6420...

I have a UNH6420, can I add an amazon app for their video service. I didn't see this app listed, and when I preformed a search I got an answer saying that item can't be found. Any suggestions, thank you.

Technician's Assistant: Which Amazon product do you have?

TV UNH6420

Technician's Assistant: What have you tried so far with your Amazon software?

To see if there was a download existing on the samsung platform

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No thanks

Show More
Show Less
Ask Your Own TV Question
Answered in 7 minutes by:
3/14/2018
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,508
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Ask Your Own TV Question

Could you please give me the complete mode number from the back of the tv?

Ask Your Own TV Question
Customer reply replied 5 months ago
Un40D6420UFXZA, Version CN01

That is just what I needed, thank you,

Ask Your Own TV Question

Unfortunately, the short answer is no, amazon is not available for it.

The issue is really just the age of the tv. This is a 2011 model, it is far past its service life at this point, and amazon is no longer supported on any of the samsung tvs made prior to 2015, as the marketing agreements for these older sets have expired and samsung would not be renewing them. So you can't get amazon directly on the tv itself.

What I'd recommend instead, short of replacing the tv, is to connect an external streaming device, such as a roku or fire tv or appletv and get all the same functions and many more, with better performance and lower cost.

Best regards,

Nathan

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,508
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Nathan and 87 other TV Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,508
31,508 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
We have a 55 inch Samsung smart TV and the Amazon prime app
We have a 55 inch Samsung smart TV and the Amazon prime app is no longer an option from the smart tv screen. It used to be there but now it's not. Tried a software update but message is that system is… read more
Nathan
Nathan
Installer
Bachelors of Science
31,508 satisfied customers
I would like to download amazon prime video on my samsung
I would like to download amazon prime video on my samsung smart tv, however I have not been able to find it. Please tell me how to find the app. Thank you! … read more
Nathan
Nathan
Installer
Bachelors of Science
31,508 satisfied customers
I just bought a Samsung tv and am trying to set it up with
I just bought a Samsung tv and am trying to set it up with YouTube tv but I can't find it. I can find YouTube but not YouTube tv.… read more
Nathan
Nathan
Installer
Bachelors of Science
31,508 satisfied customers
I would like to add an app to my vizion but can't seem to
I would like to add an app to my vizion but can't seem to figure out how to do so. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I'm thinking about getting rid of my cable service. I would
I'm thinking about getting rid of my cable service. I would like to go to Sling but first I need to know if it will be compatible with my Samsung TV. The model #: UN40H5003AF; version# *****; Serial#:… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I I'm trying to download the NBC Olympics app on my smart TV
I I'm trying to download the NBC Olympics app on my smart TV but when I search for the app it says not found I'm trying to download the NBC Olympics app on my smart TV but when I search for the app it… read more
Harry
Harry
2,182 satisfied customers
I subscribe to the ACORN TV streaming app. According to
I subscribe to the ACORN TV streaming app. According to their website, this app is installed on Samsung TV's, but I cannot find it on my Samsung model UN28M4500 TV. How do I install it? … read more
Harry
Harry
2,182 satisfied customers
I have amazon prime on my tv downstairs with a firestick. I
I have amazon prime on my tv downstairs with a firestick. I have a ROKU box upstairs with my other tv that has an amazon app. When I went to sign in on the tv with ROKU I signed in but I got an screen… read more
stevenl1469
stevenl1469
26 satisfied customers
I have the Samsung series 7000. I can't figure out how to
Hi. I have the Samsung series 7000. I can't figure out how to add my amazon prime app so I can stream movies … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a new Sony 4K TV that like all smart TVs has various
I have a new Sony 4K TV that like all smart TVs has various apps/services I can connect to. I have been watching a series on Acorn through my Amazon Prime app but to get later seasons it says I need a… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I am attempting to get my Samsung TV to work with Amazon
I am attempting to get my Samsung TV to work with Amazon Prime video. I think I need to register my device but my TV is not listed. Amazon says there is a digital code that I cannot find. When I go to… read more
Nathan
Nathan
Installer
Bachelors of Science
31,508 satisfied customers
I want to get Amazon Prime on my Samsung TV. My TV is 2
The TV menu works if you mean the Smart Hub. It doesn't show Amazon on it and also it doesn't show Yahoo. … read more
Nathan
Nathan
Installer
Bachelors of Science
31,508 satisfied customers
I am trying to see if Amazon Prime can be added to my
I am trying to see if Amazon Prime can be added to my Samsung 6000 MFD of 2011? … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
I have a Samsung model UN40C6300SFXZA and want to connect to
I have a Samsung model UN40C6300SFXZA and want to connect to Amazon, but I need a code [5 or 6] for the coonection and cannot locate on the TV. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Using anLG asmart tv{42LB5800/no download] smart share
using anLG asmart tv{42LB5800/no download] smart share feature w/USB flash device. (not computer literate-myself not the USB how to:open USBfiles/make lists*functions apps etc. transfer items (videos,… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Samsung Series 5+ 550 Smart Plazma. Netflix movies dark and
Samsung Series 5+ 550 Smart Plazma. Netflix movies dark and volume needs to be up at 55-70 to hear What can I do to fix this… read more
Nathan
Nathan
Installer
Bachelors of Science
31,508 satisfied customers
How do I locate Amazon instant video on my smart TV?
Hi! I have an LG 47LM6200 smart tv. Everything is fine except I can't get Amazon Instant video to show up. I can access any video I want from Amazon, and it shows the screen but it is black and there … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Is my Samsung smart TV compatible with amazon prime streaming?
I have Samsung 55" smart TV 6000 I want to be able to use it with Amazon Prime streaming movies, is it compatible?… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x