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Our curved samsung smart TV turned on and then it turned…

Customer Question
Hi! Our curved samsung...

Hi! Our curved samsung smart TV turned on and then it turned itself off and now the power button won't turn on, we tried replugging it, the power in everything else is on

Technician's Assistant: Is your Samsung TV connected to a surge protector or power strip?

To a power strip

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

We tried that too

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

That's all

Submitted: 1 month ago.Category: TV
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Answered in 4 hours by:
3/14/2018
TV Technician: Anthony_Infotech, Technician replied 1 month ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,813
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Hello
WelcomeSorry you are having trouble here, could you please get me the model number of the set found on the back of the set please?Anthony
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TV Technician: Anthony_Infotech, Technician replied 1 month ago

Is there any power-light lit or blinking please on the front of the set?

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Customer reply replied 1 month ago
No there isn't
TV Technician: Anthony_Infotech, Technician replied 1 month ago

In every case were there is no power-light lit on the front of the set you are sure you have power to the set ,have bypassed any surge limiter and maybe moved the set to a known working socket, ideally the back of the set will need to come off and checks made using a volt-ohm meter, the way it stands at present the power-board inside the set is not working (most likely) and will need to be replaced,if you think you can do this work yourself,I will be happy to help you with it, please let me know and I will provide all relevant info.

Sorry its nothing easier let me know what you think

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Customer reply replied 1 month ago
I don't have the tools to do that, what can I do?
TV Technician: Anthony_Infotech, Technician replied 1 month ago

If you have no extended warranty with the set the set is OVER 12 months old so has expired warranty then you will need a tech www.tvrepairpros.com <<<<Click... will locate a approved tech in your area

If you need more help let me know

A positive rating at this point is welcome 3 to 5 stars with the rating bar of stars at the top of the page thank you,the site will then release a payment to me thanks again,note question remains open for 30 days
Anthony

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TV Technician: Anthony_Infotech, Technician replied 1 month ago

Do you need any more help here please?

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Customer reply replied 1 month ago
Without the ohm meter could I do it by myself?
TV Technician: Anthony_Infotech, Technician replied 1 month ago

Yes you could just change the power-board its very likely to be that ideally though checks with a meter are better but its 90% sure that if you replaced the power-board set will be good, power-board is a plug in board let me know if you want to do this cost of board around $100

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TV Technician: Anthony_Infotech, Technician replied 1 month ago

You need any more help please?just so you understand I do not receive any payment from the site until you rate me at least 3 stars with the rating bar of stars at the top of the page,I do notwork for justanswer I am an independent technician using the site like you are and this is how this works thanks,if you need any more help let me know thanks again Anthony

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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,813
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Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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