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I purchased an Apple tv 4K to use on my 2010 TV. Is that a…

Customer Question
Hi. I purchased...

Hi. I purchased an Apple tv 4K to use on my 2010 TV. Is that a 4K?

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Version 10.13.3

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I haven't opened the box because I'm told I need my TV to be 4K compatible. How do i find that out?

Technician's Assistant: The Software Technician will be able to walk you through that. Anything else you want the Software Expert to know before I connect you?

I think that is it. Thank you.

Submitted: 1 month ago.Category: TV
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Answered in 58 minutes by:
3/14/2018
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 month ago
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,478
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified

Welcome to the site! I'm Dan. A 2010 model TV is almost certainly not 4K compatible, but I am happy to look up the specifications. Post back with the model number from the back panel of the TV.

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Customer reply replied 1 month ago
Thank you. SN 1012-37LA3OR-A105462. If, in fact, it is not, the Apple TV 4K can't be used. I have a Mac Pro and the 13 year old RCA. Can you recommend another device to enable me to stream programs from my computer to the TV.
Customer reply replied 1 month ago
No, thank you. Can you advise me what device will be compatible with both my MacPro and my TV?
TV Technician: Nathan, Installer replied 1 month ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 28,970
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello and sorry to hear you're having trouble,

can you tell me the complete model number from the back of the tv, please?

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TV Technician: Nathan, Installer replied 1 month ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
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