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My oled 55 was playing turn on/off sounds but it stopped.

Customer Question
My oled 55 was...

My oled 55 was playing turn on/off sounds but it stopped

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Oled55b7a

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Well it was turning off/on my bose sound bar and directv box with no problem but now after a week it does not always shut down or on

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Seems to be it

Submitted: 4 months ago.Category: TV
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Answered in 54 minutes by:
3/14/2018
TV Technician: Louie, Technician replied 4 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer; an independent site with members providing product information, repair tips and technical assistance as a form of paid Q & A service.
My name is ***** ***** I'll be assisting you with your question regarding your "...LG OLED55B7A..."
I apologize for the wait time you experienced, I've only just come online now and would like to assist you with your question.

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Customer reply replied 4 months ago
Ok
TV Technician: Louie, Technician replied 4 months ago

Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

  • Have you tried unplugging for an extended period of time?
  • And then plugging back in but into a different outlet?
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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