TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have the banner across the bottom of my tv and I want it…

Customer Question
Hey Pearl, I have...

Hey Pearl, I have the banner across the bottom of my tv and I want it gone...

Technician's Assistant: What's the brand and model number of your TV? How old is it?

The model number is ***** it's a Hitachi 40" and I've had it about 3 years...

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The tv menu does work... yes...

Technician's Assistant: How long has this been an issue with your LA40A205E? What happened right before this?

It happened when I first got the TB and somehow, I picked up and fixed it... This time it has been about 24 hrs...

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

That's it, thank you...

Submitted: 3 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
3/13/2018
TV Technician: Anthony_Infotech, Technician replied 3 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,096
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 3 months ago

What does the banner say?is it things about the TV itself?

Ask Your Own TV Question
Customer reply replied 3 months ago
Thanks Anthony...
TV Technician: Anthony_Infotech, Technician replied 3 months ago

What does the banner say?is it things about the TV itself?

Ask Your Own TV Question
Customer reply replied 3 months ago
It has several blocks (1080p, Dolby digital on/sleep timer, HDMI, eco, dynamic backlight)
TV Technician: Anthony_Infotech, Technician replied 3 months ago

OK just give me 5 mins please

Ask Your Own TV Question
Customer reply replied 3 months ago
Thank you...
TV Technician: Anthony_Infotech, Technician replied 3 months ago

The model is wrong can you please re-check it

Ask Your Own TV Question
Customer reply replied 3 months ago
Ok, give me a minute...
Customer reply replied 3 months ago
L40A105E
TV Technician: Anthony_Infotech, Technician replied 3 months ago

OK hang on please

Ask Your Own TV Question
Customer reply replied 3 months ago
Ok...
TV Technician: Anthony_Infotech, Technician replied 3 months ago

The set is in STORE mode please go into the settings menu and let me know if you see STORE or HOME YOU NEED TO PICK home

Ask Your Own TV Question
Customer reply replied 3 months ago
When I go to menu, there's no settings option, and nothing shows STORE or HOME as options...
TV Technician: Anthony_Infotech, Technician replied 3 months ago

Is there a reset option in the settings menu?

Ask Your Own TV Question
Customer reply replied 3 months ago
there is
Customer reply replied 3 months ago
It's in the Setup screen...
TV Technician: Anthony_Infotech, Technician replied 3 months ago

OK I am hoping that is a factory reset please activate that and it will put you back to first time set up and then you will see the option for store or home pick home

Ask Your Own TV Question
Customer reply replied 3 months ago
Ok, when i clicked on reset, a reset button block showed up at the bottom of my screen, but didn't change anything...
TV Technician: Anthony_Infotech, Technician replied 3 months ago

OK I have to go on a call I will open the question up to others

Ask Your Own TV Question
Customer reply replied 3 months ago
Ok... Thank you...
TV Technician: Louie, Technician replied 3 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 13,369
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer; an independent site with members providing product information, repair tips and technical assistance as a form of paid Q & A service.
My name is ***** ***** I'll be assisting you with your question regarding your "...banner across the bottom..."

Ask Your Own TV Question
TV Technician: Louie, Technician replied 3 months ago

Initially, is the TV directly connected to an antenna or cable feed?
Or is there a cable box or even a satellite receiver?
Or some other device/s?

Is the "...banner across the bottom..." consistently shown with any source?

What exactly is displayed in this banner?

Ask Your Own TV Question
Customer reply replied 2 months ago
The banner shows blocks that say 1080p, Dolby digital, on/off timer, HDMI, Eco, and dynamic backlight...
TV Technician: Louie, Technician replied 2 months ago

Appreciate the additional information.

Using the original remote control, press the DISPLAY button to turn off the current information shown at the bottom of the screen.

Ask Your Own TV Question
Customer reply replied 2 months ago
Hey Louie, when I press the display button, there's no option to turn off anything...
TV Technician: Louie, Technician replied 2 months ago

Pressing the DISPLAY button toggles this banner of/off. Try pressing a couple of times.

Also consider checking the remote.

There is a partial test to confirm if the remote is working or not. With fresh batteries correctly installed, point the remote towards the lens of an active digital camera. For every press of any/all button(s) on the remote (particularly the DISPLAY button), there should be a bright light that would register on the LCD screen of the camera. No light, no infrared transmission from the remote; remote most likely faulty.
Perhaps the video HERE may shed insight.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 13,369
13,369 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

13,369 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Unable to use remote control. EN40EH5300FXZA. None from
Unable to use remote control JA: What is the model of your TV? Customer: EN40EH5300FXZA JA: What menu options can you access, if any? Customer: none from remote contro JA: Anything else you want the T… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Is it possible to purchase a replacement remote control for
Is it possible to purchase a replacement remote control for our television and if so what information is required and where can it be purchased? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How do I set sleep timer. Sony bravia xbr-75. Less than 1
I have never been able to find sleep timer on this set. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
My dolby dura hd hdmi h3272 does not tiun on. Samsung about
my dolby dura hd hdmi h3272 does not tiun on JA: What's the brand and model number of your TV? How old is it? Customer: samsung about 5 years JA: Does the TV menu work? Do you have the same problem on… read more
Harry
Harry
1,907 satisfied customers
My satellite antenna is having trouble finding satellites;
My satellite antenna is having trouble finding satellites; and once found, it loses the signal … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Remote control not working have tried all suggestions and
Remote control not working have tried all suggestions and still not working. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I want to buy a Sony remote control. It is a really
I want to buy a Sony remote control. It is a really simplified remote. (My husband is handicapped and this is the only one he can use with only one hand). Sony is the name and the numbers are: RM-EZ4 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Lost the remote control and the two plastic legs needed to
Lost the remote control and the two plastic legs needed to make then Tv stand. Were can find replacements? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
RCA antenna 1935GM is there a stronger antenna available.
RCA antenna 1935GM is there a stronger antenna available … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Remote control will not switch to the input for the.
Remote control will not switch to the input for the … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have sharp roku tv. Sleep timer - can access it and it
I have sharp roku tv. Sleep timer - can access it and it counts down but won't ultimately shut off the television. I have checked settings and can't find any reason for it. … read more
Jack
Jack
technician
factory trained engineer
2,163 satisfied customers
The sleep timer is turned on. How do I turn it off? I have
The sleep timer is turned on. How do I turn it off ? I have already paired the cable controller. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a panasonic lcd tv model no TH-L32U20A and no antenna
i have a panasonic lcd tv model no TH-L32U20A and no antenna or internet connection at the moment. can i use an indoor antenna … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
How do I turn off the sleep timer that seems to shut off
How do I turn off the sleep timer that seems to shut off every 6 hours … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
My remote control doesn't work. Remote control will not
My remote control doesn't work JA: What is the model of your TV? Customer: remote control will not work JA: What menu options can you access, if any? Customer: control will not do anything JA: Anythin… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I disconnected the satellite cable and attached an antenna.
I disconnected the satellite cable and attached an antenna. How do I cet it to work? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Unable to program sleep timer on Panasonic 42Px80U,
Unable to program sleep timer on Panasonic 42Px80U, MD83370451. There is a place for inserting a SD card but I don't know what that is, have never used it on the TV, don't have one … read more
Jack
Jack
technician
factory trained engineer
2,163 satisfied customers
II have a remote controlled outside rotating HD antenna that
II have a remote controlled outside rotating HD antenna that was supplied with a 40 ft, 75 ohm cable that works fine. When I added more cable to reach the tv, the antenna rotation stops working. Is th… read more
Harry
Harry
1,907 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x