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I cannot connect my new Samsung TV (Model UN55MU630DF)

Customer Question
I cannot connect my...

I cannot connect my new Samsung TV (Model UN55MU630DF) wirelessly to my Century Link router. I can connect other devices

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

Netflix

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes

Submitted: 5 months ago.Category: TV
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Customer reply replied 5 months ago
Are you still there?
Customer reply replied 5 months ago
I cannot tell if I am still online. Could someone please just tell me if I am?
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
What do you mean by "Service Offers"?
Answered in 15 hours by:
3/14/2018
TV Technician: Suhasini Velu,
 replied 5 months ago
Suhasini Velu
Category: TV
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is Suhasini.

Sorry for the delayed response I just now came online and saw your question.

Do you still need assistance with this?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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