TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Sound no picture

Customer Question
Sound no picture Technician's...

Sound no picture

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes

Technician's Assistant: Was there a power outage recently?

No

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
3/13/2018
TV Technician: Aric, Technician replied 4 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,472
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 4 months ago

What's the model number off of the back of the TV and how old is it please?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 4 months ago

Please view my reply and send one back to proceed.

Ask Your Own TV Question
Customer reply replied 4 months ago
32PFL5332D
TV Technician: Aric, Technician replied 4 months ago

Thanks for the reply. What's the rough age of the TV also please- over a year, under a year??

Ask Your Own TV Question
TV Technician: Aric, Technician replied 4 months ago

Are you still with me here? Are you unavailable to continue with your TV right now?

Ask Your Own TV Question
Customer reply replied 4 months ago
dECEMBER 07
TV Technician: Aric, Technician replied 4 months ago

Thank you. Are there any signs of life on the TV right now please- power light lit or blinking, etc.?

Ask Your Own TV Question
Customer reply replied 4 months ago
December 2007
TV Technician: Aric, Technician replied 4 months ago

I got that already thank you. Are there any signs of life on the TV right now please- power light lit or blinking, etc.?

Ask Your Own TV Question
Customer reply replied 4 months ago
green light shows in lower front
TV Technician: Aric, Technician replied 4 months ago

If you use the original TV remote (not the cable remote) can you get the MENU to display? Or does the screen remain black - as if the set were not even on?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 4 months ago

Still there?

Ask Your Own TV Question
Customer reply replied 4 months ago
Nothing displays
TV Technician: Aric, Technician replied 4 months ago

Thank you for the reply. We often see these sets develop faults after a few years, and in most cases it requires replacement of a component (the Power Supply Board being the most common).

However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.

The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally. Try this procedure up to 2 times, and please let me know what happens.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 4 months ago

Were you able to try those steps and are you still having the same problem?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,472
47,472 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My sound is fading in and out My sound is going in and out.
My sound is fading in and out My sound is going in and out … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
32HL67 LCD TV, tv turns on and I get picture for a half a
32HL67 LCD TV, tv turns on and I get picture for a half a second then the picture goes black… read more
Aric
Aric
Technician
47,472 satisfied customers
i can not get a picture, can not change channels using the
i can not get a picture, can not change channels using the guide button, but i do get sound. sony bravia model KDL-40S2000. have satellite tv connection and that connection is working fine on my other… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have a Sony model KDS-55A2000 DLP. I just replaced the lamp
I have a Sony model KDS-55A2000 DLP. I just replaced the lamp and the picture does does not fill the screen. any thoughts?… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Help, I moved my vizio TV and power bar 6 feet to the other
Help, I moved my vizio TV and power bar 6 feet to the other side of the room. I had a picture, but no sound at first, then, I hit the channel button on the side of the TV, and now It says I have no ma… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
yes i have a 60 inch model# XXXXX 60737 and the picture went out
yes i have a 60 inch model# XXXXX 60737 and the picture went out but the sound still works… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
have new a router,a samsung tv a sam surround a blue ray dis
have new a router,a samsung tv a sam surround a blue ray dis player,to hook up&configurate… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have sound but no picture. Nothing that I have tried has
I have sound but no picture. Nothing that I have tried has worked. And yes, I have tried another dvd.… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Model # XXXXX -S1952W LCD - Picture would go out while watching.
Model # XXXXX -S1952W LCD - Picture would go out while watching. Wiggling power cord on back of TV usually brought picture back. Picture will not come on at all.… read more
Steve
Steve
Chief Engineer
9 satisfied customers
My LG DLP Porjection TV (52sx4d) has lost sound from all three
My LG DLP Porjection TV (52sx4d) has lost sound from all three of it's RCA inputs at once. There is sound from the HDMI imputs.… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
RCA Flat screen HDTV Picture and sound quit working while watching
RCA Flat screen HDTV Picture and sound quit working while watching a program on cable. WE also use the TV as a computer monitor and it still works and shows picture but no sound.… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
i have a sharp 32 lcd tv aquos ga387wjsa when i turn it
i have a sharp 32 " lcd tv aquos ga387wjsa when i turn it on the picture goes off it takes maybe 10 goes to work right the sound s happensthistays on when… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
279 satisfied customers
I have model # 32PT8302/37 Chassis A024 AA with no picture
I have model # XXXXX Chassis A024 AA with no picture but when turned on 1st green light of 3 lights next to the power on button blinks… read more
ProTV and Audio
ProTV and Audio
Principal. Engineering Technician
Bachelor\u0027s Degree
939 satisfied customers
TV/Video player. Have lost picture on videos. Still have sound.
TV/Video player. Have lost picture on videos. Still have sound. Could it be electrical interference. Am on cable but neighbours have had their ariel adjusted around time that I lost picture on my vide… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I own an LNT4053 thats approximately 1 and 1/2 years old.
I own an LNT4053 that's approximately 1 and 1/2 years old. The picture is flashing.(on/off) How do I get it to stop?… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
i was given a 32 inch element lcd tv. it wasnt used much cause
i was given a 32 inch element lcd tv. it wasnt used much cause it was in a guest room but the picture turns on and after a while goes away. the sound is just fine and still heard when picture goes out… read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
I have an RCA Scenium HDTV LcD TV. Recently the picture went
I have an RCA Scenium HDTV LcD TV. Recently the picture went out after hearing a pop. Sound still works, but not picture. When TV is turned on it sounds like dice being shaken in a yatzee cup. Is it d… read more
PramitP
PramitP
Self-Employed
Diploma
9 satisfied customers
I have a RCA model HD52WS59YX39 that is having picture display
I have a RCA model HD52WS59YX39 that is having picture display problems. It displays (at turn-on) what appears to be a three colored sine way that flows across the screen with a black background. The … read more
FRANK
FRANK
owner
Vocational, Technical or Trade Scho
140 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x