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I bought an RCA an antenna. My tv is an Emerson an old one.

Customer Question
I bought an RCA...

I bought an RCA an antenna. My tv is an Emerson an old one. Can't get a signal from it.

Technician's Assistant: What RCA model do you have? How old is it?

The Rca is brand new ( antenna) my TV IS old but it has a port in the back (Emerson)

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, it works

Technician's Assistant: How long has this been an issue with your RCA? What happened right before this?

Just got the RCA antenna yesterday. I've got it already plugged in.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I've had Comcast before, no problems with it.

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
3/13/2018
TV Technician: Aric, Technician replied 4 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,476
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 4 months ago

You can't simply plug an antenna in and have a signal- steps need to be performed. That said, I need to know the full model number off of the back of your TV and also need to know if you have the original TV remote.

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TV Technician: Aric, Technician replied 4 months ago

Please view my reply and send one back to proceed.

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TV Technician: Aric, Technician replied 4 months ago

Was just wondering if you needed assistance with the question you posted?

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