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How do I shut off voice recognition? My daughter did

Customer Question
How do I shut...

How do I shut off voice recognition? My daughter did something and now every time you turn the volume up or down a voice goes off.

Technician's Assistant: Are all the cables at the back of your TV connected tightly to the right sockets?

Yes

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

HDMI

Submitted: 4 months ago.Category: TV
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Answered in 7 minutes by:
3/13/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,306
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 4 months ago
UN55MU8000F
TV Technician: Shahid, Technician replied 4 months ago

Thanks for the info, it seems a feature calls Voide Guide has been turned On on the TV, please follow the below procedure to turn it Off

Press Home button on Samsung remote > Settings > General > Accessibility > Voice Guide Settings and set it Off

Please reply back with the result

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TV Technician: Shahid, Technician replied 4 months ago

Do you need any further assistance with this question?

If you're satisfied, please rate me a 5-star at the top of your page so I can get the credit for my work on the website
Thank you

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Category: TV
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