TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Brand new 4500 series 24” TV with sound but no picture.

Brand new 4500 series...

Brand new 4500 series 24” TV with sound but no picture. Suggestions?

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your 24”?

It is hooked up to an antenna. No cable or Direct TV type

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Nothing I can think of

Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
3/13/2018
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , my name is Jack
Perhaps i can help you with this but first ;

How brand new is it , how old ?

Ask Your Own TV Question

I take it this is a samsung ?

Ask Your Own TV Question
Customer reply replied 4 months ago
One month old. Yes, Samsung

Is the screen just blank with some background light or completely dark like when the tv is off ?
If you`re not sure then darken the room and turn the tv off and on again while you observe the screen .
Can you see the tv`s own menu for example ?

Ask Your Own TV Question
Customer reply replied 4 months ago
Totally dark. Only sound

You bought it locally ?

Ask Your Own TV Question
Customer reply replied 4 months ago
Amazon

OK then that could be a problem as normally you would be entitled to an exchange or refund but now you may have to call samsung for a repair
What size is this tv ?

Ask Your Own TV Question
Customer reply replied 4 months ago
24”

OK then you could check with amazon for a return option but i know for a fact that you will have to pay for the shipping so it may be cheaper to just call samsung at 1-800-SAMSUNG and ask them for the closest samsung ASC in your town

Ask Your Own TV Question

If you have sound but a black screen then the back ligthing led`s or driver have failed

Ask Your Own TV Question

There is no reset for this here , your tv has failed i`m afraid

Ask Your Own TV Question

If that answers your question PLEASE DO TAKE THE TIME TO RATE by clicking on the star icons at the top of your page, then click on Submit , it doesn`t cost you anything more and I get paid for my time helping you .

Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified
Jack and 87 other TV Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jack Your Own Question
Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
11,343 Satisfied Customers
Experience: 40 years experience as audio,video repair and installation tech

Jack is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Just installed a new Samsung TV with DirectTV and only
Just installed a new Samsung TV with DirectTV and only getting B&W … read more
Jack
Jack
Technician
11,343 satisfied customers
I have a hearing aid transmitter and want to plug it into my
I have a hearing aid transmitter and want to plug it into my newly bought 4500 series 32in TV. The transmitter has a small jack to connect up to the TV. I have another Samsung TV (Model No. UN55EH6000… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
We have a toshiba tv 34 inch tube and we just moved it to our
We have a toshiba tv 34 inch tube and we just moved it to our friends and we have a picture but no sound… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I hooked up my pioneer plasma speakers but I have no sound
I hooked up my pioneer plasma speakers but I have no sound and I do have direct tv. I know the speakers are working because when I hit the antenna button I hear a lot of snow coming from the speakers.… read more
Jack
Jack
Technician
11,343 satisfied customers
I am trying to get a (new-to-me)Samsung TV to work. There
I am trying to get a (new-to-me)Samsung TV to work. There is no sound. The picture quality is good on some stations but can flip into what I call a jig saw puzzle picture. When I press the Volume key,… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Sony Bravia KDL series TV (about 5 yrs. old) I have
I have a Sony Bravia KDL series TV (about 5 yrs. old) I have a brand new Dell laptop computer that I hooked up to a Vizio tv (2 yrs. old) via HDMI cable and it works perfectly. When I hook the laptop … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
was on antenna. now on cable, but no color..tv coming in black
was on antenna. now on cable, but no color..tv coming in black & white...also screen is coarse...i can see the dots....any ideas?… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
I have a Samsung HP-R4252 that is about 4 years old I think.
I have a Samsung HP-R4252 that is about 4 years old I think. I hooked it directly to the cable, it comes on fine. The sound is fine. The picture is like you have an old tv and the reception is bad. Wh… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a TX-T2082 Samsung flat screen (non-HDTV), a few years
I have a TX-T2082 Samsung flat screen (non-HDTV), a few years old, and the sound just went out. It's hooked up to cable (AT&T U-Verse), and the picture comes in fine, but no sound. Tried unplugging, r… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
i just purchased an Emerson LC32oem2 TV, seemed to have the
i just purchased an Emerson LC32oem2 TV, seemed to have the best picture in the store. Unfortunately we need to be able to hook up headphones. Both me and my son in law with a music tech degree have t… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have a LN55C650L1FXCA , brand new and am trying to get PIP
I have a LN55C650L1FXCA , brand new and am trying to get PIP working. It is grayed out in the setup menu and I cannot turn it on. called the 800 number and really didnt get much help. they referred me… read more
Bluextc89
Bluextc89
Owner
Vocational, Technical or Trade Scho
243 satisfied customers
I have a TC-P50G15 Panasonic Plasma TV that has been working
I have a TC-P50G15 Panasonic Plasma TV that has been working beautifully for about 18 months. We use Direct TV satellite service. We also have a 24" HD TV hooked up to the same system. I turned on the… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
We have a Sony KDL 26M4000. Have heard slight popping noise
We have a Sony KDL 26M4000. Have heard slight popping noise (from speakers) over last month and last night no sound at all. Any thoughts?… read more
Conrad
Conrad
Technician
Vocational, Technical or Trade Scho
946 satisfied customers
I have an RCA model T19065 TV/VCR. I want to hook it up to
I have an RCA model T19065 TV/VCR. I want to hook it up to an indoor television antenna. The directions with the antenna indicate that I would need to go into "Set-Up" and change "signal type" to ante… read more
Rod
Rod
TV & Communications Sys Repair
Graduate Certificate
2,355 satisfied customers
I have a rca entertainment series pip that hooked up to satelite
I have a rca entertainment series pip that hooked up to satelite direct tv and it is just showing a snowy picture how do i correct this… read more
Jack
Jack
Technician
11,343 satisfied customers
I have a non directional, digital indoor antenna and I also
I have a non directional, digital indoor antenna and I also have Direct TV Where doI hook up the single wire from the digital non directional antenna?… read more
Allen
Allen
Broadcast Consultant
Associate Degree
676 satisfied customers
We have a TC-32LX60 hooked up to cable. For a year it worked
We have a TC-32LX60 hooked up to cable. For a year it worked fine, now it randomly has no volume on a few select channels and it will have have the sound of one channel transposed on the picture of an… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a L32wd250 and suddenly it wont pick up channnels only
I have a L32wd250 and suddenly it won't pick up channnels only when I hook up the cmp jacks… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x