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I have tv model un50ku630dfxza with cable from Google fiber.

Customer Question
I have tv model...

I have tv model un50ku630dfxza with cable from Google fiber. For some reason a button got pushed on the TV remote and I can not longer use my google remote for sound. I can change stations but no control on google remote for sound. Can I fix tv as google could not so I would like to get tv back to original settings and have google reinstall.

Technician's Assistant: Are there buttons on the side, bottom, or back of your UN50KU630DFXZA?

I tried to find some. There are connection on the back. Do you know where some might Be?

Technician's Assistant: The TV Technician will be able to walk you through that. What menu options can you access, if any?

I can get options on the Tv

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

None that I know of

Submitted: 5 months ago.Category: TV
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Answered in 2 hours by:
3/13/2018
TV Technician: Nathan, Installer replied 5 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,356
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Initially, can you please go into the samsung settings menu, under Diagnostics (or help/support), and then choose the Factory Reset (reset defaults).

Let me know if that helps please.

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TV Technician: Nathan, Installer replied 5 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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