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No picture no sound on a 55inch hitachi. There are. No but…

No picture no sound...

No picture no sound on a 55inch hitachi

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Hitachi TV?

Yes there are

Technician's Assistant: Was there a power outage recently?

No but power and lights have flickered a couple of times

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No that is all

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Answered in 1 minute by:
3/13/2018
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,954
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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Customer reply replied 1 month ago
I am

Please try to get the model number off the back of the tv. If not:
-when did you buy the tv?
-is it LED or LCD or Plasma or?

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Customer reply replied 1 month ago
No online chat is good
Purchased about 2 years ago I will get the model number if you can hold o The only number i see on the back of set is model # CH4KM05525

That's a serial number, not useful here. It's ok... Please try this:

-unplug the tv POWER cord from the wall outlet.
-wait 3 full minutes then plug in the tv power cord and try to turn on. Try the button on the tv, not just remotes.

REPLY back here and tell me what happens.

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Customer reply replied 1 month ago
Model number is *****

Sorry that does not look like a model number either. It's ok....

Please try this:

-unplug the tv POWER cord from the wall outlet.
-wait 3 full minutes then plug in the tv power cord and try to turn on. Try the button on the tv, not just remotes.

REPLY back here and tell me what happens.

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Customer reply replied 1 month ago
ok hold on i will do this unplugged and will wait three minutes

ok

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Customer reply replied 1 month ago
it was working fine last night go up this am and not working

ok

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Customer reply replied 1 month ago
i think its been 3 mins i will plug it in and try to turn it on

alright

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Customer reply replied 1 month ago
It starts by saying please wait and then I see the date and time screen and then nothing cable is working tv is not

Is there a cable box connected to this tv? Please reboot your cable box by unplugging it's power cord for 10 seconds (leave the tv On).

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Customer reply replied 1 month ago
ok will do that now
did that now tv seems to be working again

Excellent! Reply back for more assistance.

Before you go, please do show your appreciation by submitting a 5 star rating at the top of this page so that I am recognized for helping with your question. If you are having issues with the rating try refreshing the page.

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,954
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
seems that the cable maybe went out during current snow storm and did no reboot correctly I will give you a five star review thanks a million for your help

You're welcome!

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Mike G.
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,954
7,954 Satisfied Customers
Experience: 10 Years Audio Video Repair & Setup

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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