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Picture is distorted with lines. A/V jacks

Picture is distorted with...

Picture is distorted with lines

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

A/V jacks

Technician's Assistant: Was there a power outage recently?

No

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Answered in 5 minutes by:
3/13/2018
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,228
Experience: Avid TV Technician
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 4 months ago
Thanks
Let's end this

Ok.. glad the issue is now resolved, is there anything else I can do for you?

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Customer reply replied 4 months ago
NO!

Ok, if there is anything please let me know and please remember to rate my service

Thank you

Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,228
Experience: Avid TV Technician
Verified
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