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I couldnt fix my display screen its all the way going on…

Customer Question
Hi i couldnt fix...

Hi i couldnt fix my display screen its all the way going on right side

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

I have hdmi

Technician's Assistant: Was there a power outage recently?

Its past two months

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I dont think so

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
3/12/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,309
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 4 months ago
model:D390-B0
Customer reply replied 4 months ago
i have only HDMI connection
TV Technician: Shahid, Technician replied 4 months ago

Thanks for the info

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 4 months ago
i have amzon fire stick
TV Technician: Shahid, Technician replied 4 months ago

OK, so incorrect picture appears when watch firestick on the TV, is this correct?

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Customer reply replied 4 months ago
Nope no where is working
Customer reply replied 4 months ago
picture is not centered it’s all the way going right side
Customer reply replied 4 months ago
Yeah ! I have just fire stick
TV Technician: Shahid, Technician replied 4 months ago

OK, following troubleshooting step should be tried that might help

- Have you tried to disconnect TV and firstick power cords from the power outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 4 months ago
Ok
TV Technician: Shahid, Technician replied 4 months ago

Thanks

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Customer reply replied 4 months ago
After 10 minutes I will tell tou
TV Technician: Shahid, Technician replied 4 months ago

Sure, take your time

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Customer reply replied 4 months ago
I think it’s with amazon stick not working
Customer reply replied 4 months ago
Hi
TV Technician: Shahid, Technician replied 4 months ago

Hi, so you get same oversize picture on the TV?

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Customer reply replied 4 months ago
Didn’t get it
Customer reply replied 4 months ago
First it came good as soon as I put amazon stick took to home page it get over sized
TV Technician: Shahid, Technician replied 4 months ago

OK, it seems the issue is within firestick and you would need to go to settings menu then select display option to adjust it

Please click on the following video link to see how to get into firestick settings menu for display adjustment and reply back with the result

https://www.youtube.com/watch?v=2riwNF3fEdE

https://www.youtube.com/watch?v=VNPpceeZcdg

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TV Technician: Shahid, Technician replied 4 months ago

Do you need any further assistance with this question?

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Shahid
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