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My 2 yr old broke my remote how can I get a replacement

Customer Question
My 2 yr...

My 2 yr old broke my remote how can I get a replacement ASAP

Technician's Assistant: What's the brand and model of your product?

I get a replacement ASAP Samsung where do I find the model

Technician's Assistant: What have you tried so far with your Samsung product?

It has no remote it’s split in half I unplugged and re-plugged but I only use for YouTube and Netflix

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No thank you No thank you

Submitted: 4 months ago.Category: TV
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 minutes by:
3/12/2018
TV Technician: Anthony_Infotech, Technician replied 4 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,263
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

Could you please get me the model number of the TV found on the back of the set?I am assuming you are referring to the TV s own remote control

Let me know please

Anthony

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Customer reply replied 4 months ago
Where do I find the model if the TV is hanging on the wall
Customer reply replied 4 months ago
Is there additional charge
TV Technician: Anthony_Infotech, Technician replied 4 months ago

Oh dear do you have any manual with the set?any invoice it may be on there

There is additional charges yes for phone calls

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Customer reply replied 4 months ago
No Manuel I can tell you it’s small has a circle in the middle a arrow button to go back a home button and some others
TV Technician: Anthony_Infotech, Technician replied 4 months ago

I am sorry is there a code on the remote itself?let me know if you see any letters and number code on this

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Customer reply replied 4 months ago
Nothing
TV Technician: Anthony_Infotech, Technician replied 4 months ago

I need the model number samsung make hundreds of TVs they are all different I am afraid

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Customer reply replied 4 months ago
I’m sure but tv is on Wall and i only have half of the remote only thing i know is it’s a smart tv and may be under warranty
TV Technician: Anthony_Infotech, Technician replied 4 months ago

I need the model number no other way sorry

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

This happens a lot actually people never take down the model number so its easily done but causes inconvenience

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Customer reply replied 4 months ago
Well hope I’m not paying bcuz this was no help Samsung could have Told me when I told them my problem
TV Technician: Anthony_Infotech, Technician replied 4 months ago

Please go to the homepage www.justanswer.com and look up support for a refunds

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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