TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a Samsung plasma TV. It has slowly become more and…

I have a Samsung...

I have a Samsung plasma TV. It has slowly become more and more a problem to turn on. It will not go on with the satellite remote, the Samsung remote, or the button under the red light. After turning off the set for awhile, it would come on. Now it has come to the point that it never comes on unless I turn off the power for a long time.

Technician's Assistant: Is your Samsung TV connected to a surge protector or power strip?

Yes

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

Yes. This is what I started doing when it first would not come on.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

It has progressively gotten worse. At first, when I went through the procedure, the TV would go on and off just fine for days. It became more and more of a problem until now it has to be off for at least an hour or so. Then after it does come on, it will not come back on again unless the power is off again for a long time.

Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
3/12/2018
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,985
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

Ask Your Own TV Question

Please try to get the model number off the back of the tv. If not:
-when did you buy the tv?
-what size is the screen?

Ask Your Own TV Question
Customer reply replied 1 month ago
I will look for the model number now. Please give me a few minutes.

ok

Ask Your Own TV Question
Customer reply replied 1 month ago
The model number is: PN51E530A3FXZA. It is a plasma set, 55 inches.

Can you tell me about your electronics experience? For example:

-none/very little

-comfortable setting up tv, source devices, sound systems

-proficient with testing/repair (give examples)

Ask Your Own TV Question
Customer reply replied 1 month ago
I have little to no experience with electronics.

I'm very sorry to say, this is going to be a internal hardware failure that requires complex diagnosis and parts inside the tv be replaced. In your case, you will need to use local repair shop but in home repairs start at $250 on this model and most shops charge just for diagnosis. So you really should to compare that to prices of new 51" tv's that come with a fresh warranty, more features, etc.

I know this is bad news and very upsetting but please understand I am here to provide an honest answer. I hope you will submit a 5 star rating at the top of this page and not base the rating on the fact that your tv needs parts or services outside of our control. If for some reason you don't feel I should get 5 stars, please do not rate and just let me know and I will follow up with you here.

Ask Your Own TV Question

Did you get the message I just posted?

I do want you to be satisfied, so do you need something more?

Ask Your Own TV Question
Customer reply replied 1 month ago
I appreciate your honesty but I was afraid there was something drastically wrong with the TV to begin with. It was worth it to me to spend $5.00 to find out if there was something minor I could do to make the TV work OK.
I will be happy to give you a good rating.

Thank you.

Ask Your Own TV Question
Customer reply replied 1 month ago
Do you have a suggestion as to what brand or brands would be good to shop for?

Brand is not as important as where you buy the tv and whether you get the extended warranty. I suggest Best Buy or Costco and get the longest extended warranty to go along with it. From there, it's mostly about features, number of inputs, built in apps, etc.

Ask Your Own TV Question
Customer reply replied 1 month ago
you would recommend getting a long extended warranty? If so, is it your experience that Best Buy and Costco have the best and longest warranties?

Yes, exactly. Longest possible warranty they sell. Best Buy or Costco are good.

Ask Your Own TV Question
Customer reply replied 1 month ago
OK. One last question. What type of TV would you suggest, i.e. LED, Plasma, etc.?

LED is really the only choice these days.

Ask Your Own TV Question
Customer reply replied 1 month ago
Thank you so much for all this information! I think that is all I need.

You're welcome.

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,985
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Mike G. Your Own Question
Mike G.
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,985
7,985 Satisfied Customers
Experience: 10 Years Audio Video Repair & Setup

Mike G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
How do I fix a black vertical bar on my Panasonic plasma tv
How do I fix a black vertical bar on my Panasonic plasma TV, Its there when watching regular TV or watching a DVD movie. It's been 17 hours and I still have not got an answer, please e-mail me back.XX… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
My plasma tv is suddenly having a screen freeze up, I get
My plasma tv is suddenly having a screen freeze up, I get the continuing audio and audio on changing to new channels with the frozen picture, have Comcast. … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
I have a Panasonic Plasma TV (TC-P50GT30) that has suddenly
I have a Panasonic Plasma TV (TC-P50GT30) that has suddenly stopped working. The red "on" light just blinks intermittently. I've plugged and unplugged the tv from not only its surge protector, but als… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
I have a Samsung plasma TV model number PS51E531A6M that
Hi I have a Samsung plasma TV model number PS51E531A6M that won't turn on. The standby light illuminates when power is applied initially, it also then flashes a few times before extinguishing. I canno… read more
Sam Dennis Bradley
Sam Dennis Bradley
owner
Vocational, Technical or Trade School
59 satisfied customers
I need available wifi names for my panasonic plasma tv model
i need available wifi names for my panasonic plasma tv model P46S30. Buffering problems, and computer screen says we are attached to public wifi net and should attach to private one. COmcast says to a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
It's o plas,a. Its a plasma tv 55lw6500. yesterday unit shut
its a plasma tv 55lw6500. yesterday unit shut down on its own turned it back on heard the unit click on, the screen blank ans … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
My panasonic tv modle th-50px60u plasma tv will not turn on
my panasonic tv modle th-50px60u plasma tv will not turn on I only get 6 blinking lights what can i do … read more
Harry
Harry
1,440 satisfied customers
Our Pioneer plasma TV (PDP-505XDE) is approx 12 yrs old and
hi - our Pioneer plasma TV (PDP-505XDE) is approx 12 yrs old and now takes about 30 mins from switch-on for the picture to appear. I don't want to dump it and would be happy to try and do my own repai… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a 10 year old 50" plasma TV that works super. The
I have a 10 year old 50" plasma TV that works super. The newer comcast cable box does not have a code to enter to allow the sound to work. Any suggestions? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have an eleven yer old Panasonic Plasma TV. For the last
I have an eleven yer old Panasonic Plasma TV. For the last week when I start it the picture is fine and then it starts to mess up the colors and horizontal lines start messing the picture from the cen… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Sound has gone out on our Panasonic plasma TV Model No.
Sound has gone out on our Panasonic plasma TV Model No. TH-42PX60U serial #MB62820905 … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
My Pioneer Plasma TV does not work. It is stuck in ,standby
My Pioneer Plasma TV does not work. It is stuck in ,standby mode, nothing comes on the screen. What can I do? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I have Panasonic plasma TV model TC-P60ST60 that I want to
Hi John, I have Panasonic plasma TV model TC-P60ST60 that I want to control with my Direct TV remote control. In setting up to do this, they ask for some control numbers to put into the remote. Do you… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Trying to remove back of plasma tv. Samsung FP T5084
I removed all screws, but there is one pin holding it together. I can send picture of it.… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
How do I hook up a wireless headphone to plasma tv model
How do I hook up a wireless headphone to plasma tv model TCP65VT50 … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
I need Panasonic Plasma TV programming help in zip code
I need Panasonic Plasma TV programming help in zip code 60422, south Suburb of Chicago … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How many HDMI outlets are on the Plasma Tv? Panasonic. It is
Panasonic . It is hanging on TV bracket. I cannot see the model number. We bought it around 2001 … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My Panasonic Viera Plasma tv is not producing sound. It
My Panasonic Viera Plasma tv is not producing sound. It started after a brief power outage. Picture quality is fine but no sound with Netflix, or Sling TV via Amazon Firestick … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x